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Return/Exchange Policy 

If, for any reason, you are not 100% satisfied with your selection, please return it within 30 days. The returns must be unused, unaltered and undamaged and contain all original packaging. We will pay for 50% of the return shipping fee. There is a re-stocking fee per unit if the unit is returned damaged or the retail packaging is not complete. The refund of the purchase price will be a credit to your original payment method. Original shipping fees are non-refundable. However, if the return is the result of our error, we'll pay the return shipping and the cost to send the correct item to you. In the event that your item arrives damaged or defective to you, we will happily correct the defect at no additional cost. To return an item, please contact customer service at 1-612-254-2590. You must make arrangements with customer service for the return. 

Note: If you received free shipping to you, you will be responsible for 100% of the shipping cost back to us for any return.



The Vertical Spice Guarantee

Ready to revolutionize your kitchen? Vertical Spice Drawer Units are not just any organizers; they're a game-changer. And here's our bold promise to you: Every unit comes with a rock-solid, one-year guarantee against defects in materials or workmanship. This is more than a purchase — it's a commitment from us to you, ensuring a flawless experience. Grab your Vertical Spice unit today. Transform your kitchen, transform your life.

The legalese: Vertical Spice ("Seller") warrants to the original purchaser only, that all Vertical Spice Drawer Units will be free from defects in material or workmanship for a period of one year from date of purchase. SELLER'S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled, or mis-repaired by persons other than Vertical Spice. To make a claim under this Limited Warranty, you must contact Vertical Spice to arrange for method of repair and remedy of defect.


Privacy Policy 

We respect and are committed to protecting your privacy. Your name and address information is recorded to enable the completion of our business with you. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.


Payment Policy 

You may pay for your orders with major credit cards or debit cards. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card.  Contact us directly to use alternate payment methods

Generally, credit and debit cards are charged at the time the order is placed.  We normally ship the business day following the day the order is placed.

At checkout, please carefully provide your exact name, billing address and telephone number that is on your credit card statement. Any incorrect information can cause a delay in processing your order. We also may need to verify the billing address and credit card owner for orders that have a delivery address that is different from its billing address and for large orders.


Security Policy 

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.



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