Return Process - If, for any reason, you are not 100% satisfied with your selection, please return it within 30 days.
- The returns must be unaltered and undamaged by use and contain all original packaging.
- Returns must be in the original retail box, placed into a shipping box.
- There is a $20 re-stocking fee per unit if returned damaged or incomplete.
- We will refund the purchase price or exchange it, whichever you prefer.
- You are responsible for 50% of the returned item shipping cost.
- Original shipping fees are non-refundable. However, if the return is the result of our error, we'll pay the original and return shipping.
- In the event that your item arrives damaged or defective to you, we will happily send you an exact replacement at no additional cost.
- To return an item, please contact customer service at 1-612-254-2590. You must make arrangements with customer service for the return.
Exchange Process - Our policy is to treat the activity as two separate transactions.
- 1) The shipping of the returned item and its credit to your payment mehod.
- 2) The replacement item is purchased and shipped as a new item.
- Contact us and we will email a shipping label for placement on the return item's shipping box. When we receive the returned item, we will credit your payment method.
- Purchase the new item at any time.